Legal

Terms of Service

Last updated 16 September 2026

These terms apply when you use this website, submit the enquiry form, or engage coldmath to build or manage your website and online presence. Where we have signed a separate written agreement with you, that agreement wins on anything these terms contradict.

1. Who we are

coldmath is a web design and local-search agency based in Tirunelveli, Tamil Nadu, India. Contact: [email protected].

2. Using this website

You may read this site and submit an enquiry. You may not attempt to break into it, scrape it at a scale that degrades it for others, or submit the form with someone else's details.

3. Enquiries and the free report

Submitting the form is a request for contact, not a contract. We aim to reply on WhatsApp within one working day, and to send a free website check-up within two working days. Neither is a guaranteed timeline, and we may decline to work with anyone.

4. Our services

What we build for you, what it costs, and when it is delivered are set out in the proposal or agreement we sign with you. In general:

• We build and maintain websites, and manage Google Business Profiles and local search presence.
• Work begins when the proposal is accepted and any advance payment is received.
• Changes beyond the agreed scope are quoted separately before we start them.
• We depend on you for content, images, approvals and access to your accounts. Delays there move delivery dates.

5. Fees, payment and recurring billing

• Prices are quoted in Indian Rupees and, unless stated otherwise, exclude GST.
• Retainers are billed monthly in advance.
• Where you set up automatic payment, the mandate is registered through our payment provider. You will receive notice before each debit and can cancel the mandate at any time through your bank or UPI app.
• If payment fails we will tell you and try again. If an invoice stays unpaid, we may make your dashboard read-only after a grace period, and suspend work until it is settled.

6. Results

We measure what we do and report it honestly. We cannot promise a specific ranking on Google, a specific number of enquiries, or a specific revenue figure, because those depend on Google, your market and your own follow-up. Any figures shown on this site are past results for particular clients and are not a promise of your results.

7. Ownership

• Your content — text, images, logos and data you give us remain yours.
• The finished website — once you have paid in full, it is yours.
• Our tools — the internal systems, dashboards and methods we use to deliver the work remain ours.
• Your accounts — your domain, hosting and Google Business Profile stay in your name. We ask for access, not ownership.
• You confirm you have the right to use any content you give us. If a third party claims otherwise, that is your responsibility.

8. Showing your project in our portfolio

We may show your website and its published results as an example of our work. Tell us if you would rather we did not, and we will not.

9. Cancelling a subscription

• You may cancel at any time, either from your own UPI app or by emailing us. No notice period is required.
• Cancelling stops future payments. The period you have already paid for runs to its end, and is not refunded once the seven-day cooling-off period has passed.
• Refunds are governed by our Refund & Cancellation Policy, which sets out the seven-day cooling-off period and what happens to a site that has been refunded. Where these terms and that policy differ on refunds, that policy applies.
• A site built under a subscription is hosted and maintained by us while the subscription is running. Section 7 applies once you have paid for the work in full and it has not been refunded; a payment that has been returned to you is not a payment made.
• We may suspend or end an engagement immediately for non-payment, or if we are asked to do something unlawful.
• On request within 30 days of ending, we will hand over your site files and transfer account access back to you.

10. Liability

We will do our work with reasonable care and skill. To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the three months before the claim arose, and we are not liable for lost profits or lost business. Nothing here limits liability for fraud or anything else that cannot lawfully be limited.

11. Third-party services

Delivery depends on services we do not control, including Google, your domain registrar, your hosting provider and payment providers. We are not responsible for their outages, policy changes or account decisions, though we will help you deal with them.

12. Privacy

How we handle personal data is set out in our Privacy Policy, and cancellations and refunds in our Refund & Cancellation Policy. Both form part of these terms.

13. Changes to these terms

We may update these terms. The version published here when you engage us is the one that applies to that engagement. Material changes affecting existing clients will be sent by email.

14. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Tirunelveli, Tamil Nadu.

15. Contact

coldmath · Tirunelveli, Tamil Nadu, India
[email protected]